Returns & Exchanges

At GL.iNet, we stand behind the quality of our networking hardware and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical troubleshooting.

Return Process

• 1.
  Initiate Return Request

  Contact our support team within 30 days of receiving your device to obtain a Return Merchandise Authorization (RMA) number and the return shipping address.

• 2.
  Prepare Hardware

  Ensure the router or gateway is reset to factory settings and packed securely in its original packaging including all antennas, cables, and power adapters.

• 3.
  Ship the Item

  Clearly mark your RMA number on the outside of the package and ship the item using a trackable courier service to our designated returns center.

• 4.
  Inspection and Refund

  Once our technical team verifies the device's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.